REQUEST A PROFESSIONAL PACKAGE Please email to request a Package of information including a Product and Price List for Professionals.   A RETAIL Patient Price List is also available through this email.
BACKORDERS Our ongoing commitment is to have product available at all times.  However, situations may occur with shipments coming into the United States and Canada, that are beyond our control.  At those times, we will inform our customers of the back order situation and ask that you allow us to inform you when the items are available via email.  We will ship the back ordered items to you free of shipping charges, and we will attempt to call or email you in advance of shipping.
RETURNS and REFUNDS No open bottles or expired product will be accepted for return.  Should an item be damaged in transit, please notify our office immediately and we will either refund or replace the product.  We will not provide a refund that results from a patient’s returning the product to the doctor or retail store, unless there is an obvious quality issue with the item, so please choose the products carefully.
Email Orders
Phone Orders: 1.877.327.8511 We are available to take your order from 9:00am to 5:00pm EST Monday through Friday. Payments may be made by VISA or Mastercard only. Payments may be made by VISA or Mastercard only.
SHIPPING If we receive and process your order before 2 pm EST, we are able to ship your order the same day via Canada Post using either Express or Expedited Service.  We provide free shipping on orders over $300.00.   A flat rate shipping charge of $15.00 to $20.00 applies to all other orders.
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SHIPPING POLICY: All orders are shipped Canada Post Express or Expedited Parcel unless otherwise requested.  Faster and overnight shipping is available at the additional cost. Standard shipping rates apply to all orders unless: Free Ground Shipping on orders over $300.00 ( Ontario & Quebec). Free Ground Shipping on orders over $300.00 to BC: please note that  shipping ground to BC takes 3 to 7 business days. Air Shipment may be requested to expedite the receipt of your order and the additional shipping fee will be charged accordingly. Drop shipments to your patients are charged standard shipping rates based on weight and location. Return policy: All returns are to be made within 10 days of your invoice date and the product must be in it’s original condition.
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